What happens if I'm not happy with part or all of the publication process?

We always strive to ensure you are happy every step of the way. However, should there be times when you’re not happy, we hope you will come to us immediately, as soon as any problem arises. We offer an open-door policy. We can’t help you if we’re not aware of any issues, and if we can discuss what’s wrong sooner rather than later, it saves you any anxiety and ensures that everything runs smoothly. There is always an answer to every problem and we’ll do our best to find a solution that suits both parties. Rest assured, we are here for you, and together we can make your publishing experience a positive one.